Industry Coverage

State and local government and federal agencies can serve citizens and businesses more effectively with Microsoft Dynamics CRM services for government. Your organization can:

• Automate processes to improve efficiency and reduce costs.
• Use technology to support collaboration and decision making across departments and agencies.
• Rapidly deliver e-government, citizen service, and other government applications with the xRM framework.

Financial Services

From retail banking and wealth management to insurance, Microsoft Dynamics CRM can give you a comprehensive view of your customer, so you can:

• Help build customer loyalty by delivering consistent, high-level customer service across all channels.
• Identify high-value client'sand take advantage of new revenue opportunities.
• Extend the value of your IT investment by integrating with your core systems and existing applications.

Manufacturing

Effective customer relationship management connects sales, marketing, and services across a diverse array of manufacturing relationships.

• Efficiently manage your complex relationships-including partners, direct and indirect sales channels, distributors, retailers, and service providers.
• Gain cross-organizational insights and automate processes to drive a consistent customer service experience and boost productivity.
• Quickly develop and deploy enterprise applications that streamline and optimize the manufacturing process using the xRM framework.

Professional Services

Get tools to boost your success, whether your firm is in IT, advertising, legal, accounting, engineering, real estate, or another service industry. With Microsoft Dynamics CRM, you can:

• Gain deeper insights into your business and attract and retain clients with a 360-degree view of your customers.
• Drive more business by optimizing the client management life cycle.
• Quickly develop custom, easy-to-use solutions with the application development platform components and the xRM framework.

Healthcare Providers

With Microsoft Dynamics CRM, healthcare providers can improve the delivery of care, lower costs, and help patients manage their health. Using Microsoft Dynamics CRM tools, you can:

• Streamline administrative tasks so you can concentrate on patient needs.
• Coordinate care more effectively with shared access to patient information.
• Improve patient experience and quality of care with applications developed with the xRM framework.

Health and Social Services

Microsoft Dynamics CRM can help health and social services organizations reduce inefficiencies, optimize care plans, and improve financial management. With Microsoft Dynamics CRM, you can:

• Get a 360-degree view of your clients.
• Reduce administrative burdens and facilitate cross-agency collaboration and coordination.
• Quickly develop health and social service applications using the xRM framework.

Retail

With Microsoft Dynamics CRM, retailers can gain a comprehensive understanding of customers. Microsoft Dynamics CRM helps you:

• Develop compelling product and service offerings, create and manage a customer loyalty program, and optimize the client management life cycle to drive more business success.
• Improve customer service by disseminating real-time information across various departments and systems.
• Quickly develop and deliver applications to improve the customer experience and provide better insight into customers with the xRM framework.

Hospitality and Entertainment

Microsoft Dynamics CRM helps hospitality and entertainment companies enhance customer service, earn loyalty, and boost revenues. With Microsoft Dynamics CRM, you can:

• Win customer loyalty, refine services, and deliver more value by learning about the entire customer experience.
• Target your marketing efforts by generating customer profiles.
• Deliver a variety of hospitality and entertainment applications with the xRM framework.

Education

Schools and universities can use Microsoft Dynamics CRM to improve efficiency and get the most from their existing resources. Using Microsoft Dynamics CRM, you can:

• Get a 360-degree view of your school, district, or campus with tools for educators and administrators that are easy to use and manage.
• Increase productivity and enhance collaboration.
• Quickly develop applications for learning, education, research, faculty, and student management with the xRM framework.

Media Organizations

Microsoft Dynamics CRM helps media companies become more successful by better serving the needs of their audiences and partners. With a Microsoft Dynamics CRM solution, you can:

• Profile audiences more effectively and provide clients with consistent, high-quality service.
• Develop deeper relationships with advertisers and track complex interactions with content licensees and content providers.
• Rapidly develop media, content, and business applications using the xRM framework