Maintenance & Support

As product companies start growing their markets, the critical success factors change. During market development stage, adaptability becomes key.

The Locus IT Professional Services team combines knowledge in latest technologies and experience with product customization, deployment, and support on multiple platforms to provide the client with the support needed in any of the following:

• Pursue opportunistic deals that may involve significant "one off" customizations to the product.
• Develop new markets that may require re-purposing the product, for example, developing a vertical industry version.
• Experiment with new selling models that may require a different "skinned" version of the product, for example, a hosted Web version.
• Build channel partnerships that may require integration with partner products.
• Evaluate new technologies that may have to be integrated into the product (or) replace existing technologies in the product.
• Allow customers to migrate existing systems (potentially legacy systems) to the product offering and ensure functional compatibility with older products.
• License new technologies that may require integration into the product.
• Rapid deployment of product at client sites, including training and support.

Locus IT's professional services enable clients to improve their adaptability during market development stage by providing all of the above capabilities.

This capability, combined with Locus IT's variable staffing option, caters to the sporadic requirements or multiple engagements running in parallel. This allows for economic team structure and for recruiting knowledgeable staff in the least amount of time, and reducing the size of the team as and when required.

The key benefits to our clients are:

• Handle variable demand efficiently: scale up and down according to the needs of any engagement, bringing in multiple skills as required.
• Get access to diverse technical knowledge: Locus IT has an extensive array of product and technology experience that can be readily leveraged for any professional service needs.
• Maintain better team morale: Scaling down is a demoralizing experience for all involved when the entire professional services function is kept in-house. Outsourcing to Locus IT lets our clients handle this aspect gracefully.